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Return, refund, withdrawal policy

Right of withdrawal:
the buyer can exercise the right of withdrawal within 14 days from the date of receipt of the order. To exercise this right, you must send an email to expressing your intention to exercise the right of withdrawal, so you must return the items received at your expense, which must be new, intact, in perfect condition, not worn to the address you will receive. in the reply email
The shipment must be tracked and insured. Once the objects have been received and the checks on their integrity and authenticity have been made, a credit note will be issued in favor of the buyer equal to the amount paid for the purchase of the object. However, the costs that the buyer incurred to return the object which he made use of the right of reconsideration will not be refunded.

Return and refund in case of receipt of damaged items:
Before accepting delivery, the buyer is obliged to check the packaging box and verify that it is intact, with no signs of wear or damage. If the packaging shows signs of damage, the buyer must have "ACCEPT WITH RESERVE" written on the delivery note. If it does not, no return or refund can be made.
If, on the other hand, you have written I ACCEPT WITH RESERVE on the delivery note and the object is damaged, you must proceed as follows:
Write an email to explaining that you have received a damaged item, attach photos of the packaging paper, the documents contained therein and the damaged item.
Once the damage has been verified, we will proceed with either a refund or replacement of the item.

Shipping times and costs:
Shipping Times:
Shipping times vary depending on the product and the place of delivery.
The buyer can choose the courier most suited to his needs during the purchase phase with the timing and cost most suited to his needs
The shipping cost varies according to the courier and the items purchased (quantity, weight, size)
chosen by the buyer.

For any other needs you can contact us by phone at this number 0039 3336668640
or write to us at this address